Hosted Speech IVR

Speech IVR is now being used by the vast majority of Banks and Ftsee 100 companies as a way to give their customers a more friendly IVR experience.

Advanced Call Queue Solutions

NodeMax IVR provides an easy method of giving the customer more control over their experience while Queueing for a Customer Service Agent. Using NodeMax IVR you will be able to set max Queue times, ability for Callers to leave Queues and Leave messages, request call backs and notified of their position in the Queue.

Call Recording

Inbound and outbound call recording solutions for Public Sector, Enterprise SME's. No hardware is required.

Dialogic Application Partner

Dialogic Cahennl Partner

Speech IVR Remoting

NodeMax provide Speech and Standard IVR Remoting giving you the power and security to run SQL data on your servers but not having to buy your own switching and telephone resources.

Speech IVR Remoting

Why Use Remoting?

At NodeMax we provide both Hosted IVR and IVR Remoting. What is the best solution for you depends on what facilities you have in-house, what IVR application you need to build and what you are comfortable with.

In both cases we provide an IVR builder, so you do not need to be a .NET developer to build an IVR application, both products use the Telephony resources at NodeMax Data Centers.

Hosted IVR


NodeMax Hosted IVR the Telephony resources are at the NodeMax Data Center.

 

Hosted IVR with Remoting

NodeMax Hosted IVR with Remoting allows you to build more advanced IVR applications utilising the local database in your office or at your data center. The Telephony resources are at the NodeMax Data Center and the although the IVR application runs at our data center sensative SQL data requests can run at your office over an encrypted signalling link.

Some companies prefer this method as they can use their own database in-house, are more comfortable with their customers credit card details being on their own servers and all NodeMax provide is the Telephony resources and switches. No data is stored on the Nodemax servers other than voice prompts and the signalling link is encrypted over SSL.

So the choice is yours, Hosted IVR or Hosted IVR with Remoting