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Builder

The NodeMax IVR

Drag & Drop toolbox;

technology at

your fingertips

The NodeMax IVR Drag & Drop Builder has all the tools for quick IVR application development. This allows you to create both inbound and outbound IVR applications. With over 20 modules you can create speech, DTMF and TTS based applications with advanced call queuing, call recording and more within hours.

Speech

Recognition


Speech Recognition is the new IVR standard, and is becoming the norm for many Blue Chip and FTSE 100 companies. With NodeMax IVR Drag & Drop Builder, “Think,Draw, Click to Publish”, incorporating speech recognition into your scripts has never ­been easier.


Call

Queuing


This module has extremely powerful features such as automatic call distribution (ACD), endless line availability and variable hold times.It also allows callers to exit their queue, move to another menu and provide notification of queue position to name just a few.

Watch the demo! >

Dial

Result


Outbound voice applications benefit from our

unique approach which yields an

unprecedented 98.5% accuracy rate*. Critical

to any outbound voice solution, Call Analysis with Beep Detection tells us if a person or machine has answered a call. *Industry standard <75%



IVR Remoting

.EXE & SQL


Retain flexibility and reduce costs with NodeMax Hosted IVR Remoting. By using the voice resources in the NodeMax CLOUD, you can read and write data into your IVR script via .exe programs and answer SQL queries from your office or data centre

via a secure IP encrypted data link.


• Simple ‘drag & drop’ technology

• Hosted & self hosted IVR solutions

• Design, build, publish within hours

• Publish at the click of a button

• Debug live from a desktop

• Up to 50x faster

• Reduce development time

• Increase efficiency

• Reduce development costs

‘Think, draw, click to publish’

it really is that simple!

Survey

Module


Specifically requested by UK Blue Chip retail stores, the Survey Module has been developed to make creating surveys a breeze. Surveys can run on inbound IVR, be used in conjunction with the predictive dialler for outbound surveys or be added to your phone system.



Tamper Proof

Call Recording


This is a feature in all transfer/queue modules that allows calls to be recorded for training and regulatory purposes. Call recording files are encrypted with military strength encryption and an md5 checksum is written to eliminate any kind of interference.