Topping Up Your Account
You can top up your account using Paypal, secure card payments or bank transfer, if your account goes to zero or below no further calls will be forwarded to your destination
until you top up, if you top up using bank transfer please allow 24 hours for it to go on your account after we have received the funds
Auto Top Up
Our system can auto top up your account when the balance hits £10, you need to provide stored payment details the minimun auto topu is £60, this saves you worrying about the balance on your account and illiminates the risk of running our of calll credit and the calls stopping
What is the Minimum Top-up?
The minimum call credit that can be added is £30 including VAT. If we receive a top-up via bank transfer for less than £30 an admin charge of £5 is added
Do I need call credit for each number or is it spread across my numbers?
Call credit is spread across your account so it covers all your numbers. So whether you have 1 or 1000 numbers, you will only need one lot of credit
How do I add call credit to my account?
You simply log into your Control Panel to add call credit. We can also hold payment details for you so that you can be on Automated Topup if you wish.
We top up the account when your credit gets below £10
Do I get notified when my call credit runs low?
You will receive an email when your credit falls below £10. This email will be sent every day until you topup again. We can also send you an SMS
What if I forget to topup and run out of call credit?
If your balance goes to zero or below, your numbers will not be diverted until you top up again. However, if you are in the middle of call when the credit runs out, we will not disconnect you on that call, however, you will not have any further calls diverted